Privacy Policy

Effective Date: May 9, 2026 Last Updated: May 9, 2026

Emerald Luxe Limo ("Emerald Luxe Limo," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit emeraldluxelimo.com (the "Site") or use our limousine and ground transportation services (the "Services").

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect the following categories of personal information:

Contact information: full name, phone number, email address, and mailing address.
Booking information: pickup and drop-off addresses, dates, times, flight details, number of passengers, vehicle preferences, and special requests.
Payment information: billing name, billing address, and payment card details. Payment card data is processed by our third-party payment processor and is not stored on our servers.
Communications: messages, emails, SMS/text messages, voicemails, and call records exchanged between you and us.
Website usage data: IP address, browser type, device type, pages viewed, referring URL, and similar information collected automatically through cookies and analytics tools.
Marketing preferences: your consent choices for SMS, email, and other communications.

We do not knowingly collect personal information from children under the age of 13.

2. How We Collect Information

We collect information:

Directly from you when you fill out our reservation form, request a quote, contact us by phone, email, or text, or book a ride.
Automatically when you browse our Site (through cookies and similar technologies).
From third parties such as payment processors, booking partners, and analytics providers.

3. How We Use Your Information

We use your personal information to:

Provide, schedule, and deliver our limousine and transportation Services.
Process bookings, payments, refunds, and confirmations.
Communicate with you about your reservation, including by phone call, email, and SMS/text message.
Send service-related notifications such as booking confirmations, driver updates, arrival alerts, and changes to your trip.
Respond to inquiries, customer service requests, and feedback.
Send promotional messages, special offers, and marketing communications, only where you have given consent.
Improve our Site, Services, and customer experience.
Maintain records, prevent fraud, and enforce our Terms & Conditions.
Comply with applicable laws, regulations, and lawful requests from authorities.

4. SMS / Text Messaging Program

If you provide your mobile phone number to us, for example when you submit our reservation form, request a quote, or otherwise opt in, you consent to receive SMS/text messages from Emerald Luxe Limo related to your booking, your account, customer service, and (where you have agreed) promotional offers.

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any text message you receive from us. You can reply HELP for help, or contact us at admin@emeraldluxelimo.com or +1 (401) 400-0373.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information collected from you under our SMS program, including mobile phone numbers and SMS opt-in consent, will not be shared with any third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Your Information

We do not sell your personal information. We share your personal information only as described below:

Service providers and subcontractors: companies that help us run our business, such as our booking software, payment processor, telephone/SMS provider, email provider, website host, and customer support tools. These providers are contractually required to protect your information and use it only to provide services to us.
Drivers and operational staff: to fulfill your trip (for example, your name, pickup location, and contact number).
Legal and safety purposes: when required by law, subpoena, court order, or to protect the rights, property, or safety of Emerald Luxe Limo, our customers, or others.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case personal information may be transferred to the successor entity, subject to this Privacy Policy.

We do not share, sell, rent, or lease mobile phone numbers, SMS opt-in data, or consent to any third party or affiliate for marketing purposes under any circumstances.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. To the fullest extent permitted by law, Emerald Luxe Limo will not be liable for any unauthorized access, loss, misuse, alteration, or disclosure of your information that occurs despite our reasonable security measures, including any incident caused by third parties, hackers, service providers, or events outside our control.

8. Data Retention

We retain personal information for as long as needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

Access, correct, or delete the personal information we hold about you.
Opt out of marketing communications (including SMS and email).
Withdraw consent at any time, where processing is based on consent.
Request information about how your data is used and shared.

To exercise any of these rights, contact us at admin@emeraldluxelimo.com. We may need to verify your identity before responding. We may decline or charge a reasonable fee for requests that are manifestly unfounded, excessive, repetitive, or that we are otherwise permitted to deny under applicable law.

California, Washington, and other state residents: you may have additional rights under state privacy laws (such as the CCPA/CPRA or the Washington My Health My Data Act). We honor verifiable requests made under applicable law.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last Updated" date. It is your responsibility to review this Privacy Policy periodically. Your continued use of our Site or Services after any changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising out of or relating to it, our Site, or our Services shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles. You agree that any legal action, claim, or proceeding shall be brought exclusively in the state or federal courts located in King County, Washington, and you consent to the personal jurisdiction of such courts.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, contact us at:

Emerald Luxe Limo Seattle, WA, USA Email: admin@emeraldluxelimo.com Phone: +1 (401) 400-0373 Website: https://www.emeraldluxelimo.com